Returns and refunds

Every shop on AmarDashboard is its own seller and sets its own return policy. That policy, and the number of days it allows, is shown on each of its product pages. This page explains what applies at every shop on the platform, and what to do when something goes wrong.

Before the order is confirmed

Placing an order costs nothing. The shop calls you first, and until you agree on that call you can change your mind for any reason; the order is simply cancelled. If you had already paid by bKash, the shop returns the full amount.

When it arrives

• Check the item in front of the delivery person before you pay.
• If it is the wrong item, damaged, or not what was listed, refuse it. A refused cash on delivery order costs you nothing.
• For a phone, switch it on and check that the IMEI on the box matches the one in the handset settings.
• Keep the box, receipt and accessories. Any return is far easier with them.

After you have accepted it

Whatever a shop’s own policy says, every shop on this platform must:

• Replace or refund an item that was faulty on arrival or not what was listed, if you tell the shop within three days of delivery.
• Honour the manufacturer’s warranty on anything sold with one, for the period shown on the product page or your invoice.
• Tell you its return policy plainly if you ask before buying.

Beyond that, the return window on the product page is what the shop offers. A product page that says “No returns” means the shop does not take items back because you changed your mind; it does not remove the three points above. Ask before you buy if that matters to you.

What is usually not returnable

• Items damaged after delivery, including water damage and cracked screens.
• Anything with the warranty seal broken, or opened and used, where the shop said so in advance.
• Items opened or repaired by anyone other than the shop or the brand’s service centre.

Getting your money back

• Cash on delivery. Nothing is charged until the item is in your hands, so a refused delivery costs you nothing.
• bKash. The shop received your money directly, so the shop sends it back, normally to the number you paid from. We never hold your payment and cannot reverse it for you.
• Delivery charges are refunded only when the fault was the shop’s.

If the shop will not help

Call the shop first, using the number on your order page. Most problems end there. If a shop ignores you or refuses something on this page, contact us with your order number and what happened, using the details below. We take it up with the shop. We cannot force a shop to refund you, but we do remove shops that treat buyers badly.

If you run a shop

Subscription fees are paid for the month ahead. You can stop at any time and keep access until the end of the month you have paid for; we do not refund part of a month. The setup fee is not refundable once your shop has been set up and handed over. If we end your access for something that was not your fault, we refund the unused part of the month.